Prevention and Community Relations

This includes both events at the station (tours, presentations, etc.) and events abroad. We simply cannot place our personnel in unnecessary harms way. We will honor "Birthday Parades" as staffing and scheduling permits. Members WILL NOT exit the truck or allow personal contact with anyone.

We will still check smoke/CO alarms upon request, but we kindly ask that if you are feeling ill, that you disclose this information prior to the crew arriving. We will screen the occupants upon our arrival and entering the home is at the discretion of the officer on duty.

As for emergent calls for service, please know that we are prepared and taking every precaution possible. We ask that when you call 911 that you answer the operator's questions honestly. Furthermore, we have supplies on our trucks to protect our personnel and patients in the event that an exposure is imminent.

For more info on the status of COVID-19 and how you can protect yourself and your family, please visit the CDC's COVID-19 website:

Matthews Fire & EMS, In addition to Public Education and Fire Prevention, participates in a variety of community events. For questions about any programs or activities that we can assist with, please call (704)708-1201 or Email. Please note that any requests for site visits as well as station visits should be scheduled at least two weeks in advance. Event requests less than two weeks away will be scheduled on a case by case basis, as staffing permits.

Smoke Alarms 

Matthews Fire & EMS recommends that smoke alarms be checked monthly to ensure that they are in working condition. We also recommend that you replace the batteries at least twice a year, when you change your clocks. (This excludes alarms with 10 year batteries). Each bedroom, the hallways outside sleeping areas and living areas should all have working smoke alarms.

Remember that most manufacturers recommend replacing your alarms every ten years. Matthews Fire & EMS will gladly assist you in installing alarms as well as replacing batteries in your smoke alarms when requested,  Email or call (704)708-1201.  We also have access to a limited number of devices for the deaf and hard of hearing that work in conjunction with your home's smoke alarms.

School Visits & Tours of the Fire Station

Fire and Life Safety Education programs are designed for children Pre-K and older.  Please call (704)708-1201 or Email  us to schedule a visit.  Please include name, phone number and the date you would like to have the event.  If your class or organization would like to visit the station, we can arrange that as well.  

Reflective Blue Address Signs

Reflective address signs are available for purchase. These signs easily mount to your mailbox or other post and allow for easy identification of your address in the event of an emergency. For more information and the order form, click here.

Child Safety Seats

The Fire Department does not provide car seat checks. Matthews Police Department provides this service on specific Wednesday mornings. If this time does not work, more information can be found on their webpage or by calling (704)847-5555.

Online resources 

CDC Guide to Extreme Heat
Disaster Prep & Self Storage - What You Need to Know
Emergency Preparedness for Seniors & the Disabled
FEMA Disaster Preparedness Kit
Humane Society - Protect Your Pets
What You Need to Know to Keep Your Family and Your Belongings Safe
Ready for Anything: First Aid for Pets
Hands-Only CPR
Disability Accommodations Guide
Emergency Preparedness Guide for Seniors and Caretakers


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